Legal Notes

Xtennisstrings.com is the property of Mezzadri Sas di Mezzadri Stefano e C., Via Budrio 40 – 20153 Milano (MI) P.Iva 10687420157 All purchases made through xtennisstrings.com are governed by remote buying and selling Italian legislation (D.Lgs n. 185 del 22/05/1999). All the prices on the web site can be considered VAT included. All products displayed on the web site can be considered immediately available for shipping, except when clearly indicated. Customers will be immediately informed via e-mail/phone if a specific product is momentarily unavailable or if shipping will be delayed. However, Mezzadri Sas reserves the right not to complete the order assuming no liability. This will not give the customer any right to claim compensation. By placing an order, the customer places a binding offer to conclude a sales contract. Xtennisstrings will then send him/her a confirmation receipt of the order via e-mail. The e-mail only serves as non-binding information to the customer. The contract between Mezzadri sas and the customer will   exists at the moment of shipping confirmation which Xtennisstrings will send to customers in a separate e-mail after the products have been paid and shipped.
All that is not specified is governed by Italian legislation (D.Lgs n. 185 del 22/05/1999) which regulates remote buying and selling contracts out of commercial spaces.

Product description

Graphical representation of the products (images, technical information and descriptions) is used only for illustrative scope and it is completely indicative. Products may not exactly correspond in terms of images and colours because of the monitor settings (e.g.: an item clothing colour).
Images of the products usually have been provided from our suppliers and for this reason we inform you that some of them may differ from the graphical representation because of changes provided from manufacturers, therefore Xtennisstrings does not have any liability if these changes do not vary the functionality of the products (ex. A logo in a different colour, a different printed image or placed in a different site).
The commitment of Xtennisstrings is to supply original products, officially imported and covered by Official Warranty.

Copyright.

Website design, texts, images, selection and layout of the same, the software code and the whole other material on the site are property of Mezzadri Sas and protected from the copyright of Xtennis or its suppliers. All the rights are reserved.
An electronic copy is allowed only for using it as a resource for shopping, communicate, or make bisness with Xtennisstrings.com. Any other use or material on the site, included the reproduction for different finality from those said above, the change, distribution, republication without previous Mezzadri sas written consent is strictly forbidden and will be legally pursued.

Warranty Conditions

Xtennisstrings.com distributes only original products, officially imported and covered by Official Manufacturer Guarantee

Manufacturer Warranty:
Every product distributed by Xtennisstrings is covered by Official Manufacturer Guarantee in accordance with Italian law. The Warranty period starts from the product delivery date, and the buyer is covered for a period of 24 months for consumers and 12 months for professionals. Once a defect is discovered, the consumer has 2 months to report the defect to Xtennisstrings, that will initiate the proper procedures to get the reparation and/or substitution of the product under way as fast as possible. The Warranty never covers damages produced by improper use of the product.


Conformity Warranty:

Xtennisstrings offers direct warranty against defects of conformity and assures the immediate substitution of the product which is considered to be “non conforming.” For all the other cases the Manufacturer Warranty will be applied. Examples of conformity defects:

Receipt of a damaged product during the transport.
Receipt of a new product with visible defect before the use.

Product Imperfections and Return Policy:

The Purchaser must report any eventual problem and or presumed imperfection to Xtennisstrings within 60 days after the delivery date, requesting a return of the product in question with the appropriate RMA (Return Merchandise Authorization) form. Xtennisstrings will authorize the return of a product ( with purchaser responsible for shipping costs) and will immediatley forward the product to the manufacturer, who with prior technical expertise will evaluate the merit of the claim in this specific case. After the manufacturer´s technical evaluation Xtennisstrings will substitute the product if a defect was discovered or return the original product if the claim is not covered under guarantee. In any case, for any problems with the quality of our products Xtennisstrings will rely on the technical response of the manufacturer. For additional information on returns please consult the Return Policy section.

Contract Termination

Your contract can be terminated within 10 days from the date received without stating any reasons, in accordance with Italian Law (D.Lgs n. 185 del 22/05/1999). Please communicate the reasons for returning the product(s) in writing (mail, fax or e-mail) or simply fill out the RMA Form and we will immediately send you all the information needed for your product return. Your product(s) must be sent within 10 days from your first communication of contract termination. Shipping costs will be your responsibility, and Xtennisstrings will refund only the original price paid for the product (excluding shipping costs). All products must be returned in perfect condition and ready to be resold. Every accessory including labels, packaging, plastic wrap on the racket grip, boxes, must be perfectly intact otherwise your returned product will not be accepted. In case of missing accessories (labels, original boxes, wrapping, etc.) we reserve the right to charge you from 60% to 80% of the product value. The same applies if you write over the original boxes, labels, wrapping.
For further informations please visit Return policy.

It is not possible to terminate a contract for the following products:

• Product purchased for professional purposes (with Vat number);
• Rackets with missing plastic grip wrapping.
• Opened ball tubes;
• Used products, such as worn apparel, and products with missing labels or original boxes.

Refund Terms

Xtennisstrings will refund the cost of the product returned within 30 (thirty) days after receiving your returned product. Refunds will be credited to your credit card if the original payment was been made by credit card, or by bank transfer in any other case. Xtennisstrings will never refund the shipping costs when a customer terminates the contract.

European  free shipment :

Free shipping on orders over €130,00 destined to Italy and European countries.
On orders under €130,00 a shipping charge will be applied automatically and displayed in the shopping cart during your transaction.

European Countries (except for Italy)  

All shipping charges on orders destined for shipment in European countries will be applied according to the Europe price list chart and will automatically be calculated and displayed during your purchase.
Important note: Orders containing high weight/volume items (such as cases of tennis balls and oversized items) may have a Shipping Surcharge that will be notified after the purchase.

Forwarding Times 

All orders properly placed from Monday to Friday by 11.00 will be shipped on the same or next business day(*). After this time the shipment is not assured and it will occur on the following business day. According to string laboratory commitments , orders with requests for racquet stringing could be delayed an additional 24 hours. Orders with payment by Bank Transfer will be shipped after confirmation of transfer receipt. (*)The above delivery times are approximate and can change according to high season or holiday period. An automatic e-mail will inform you about the shipment details and provide you the tracking number to track your order.

Shipping Times

Italy:
Products will be shipped across Italy by SDA, which in general delivers within 24/48 hrs.
The above delivery times are approximate and can change according to holiday period or destinations.
In any case Mezzadri Sas will not be liable for delays due to the courier.
Transport on Italian territory is totally insured against theft and/or loss.

European and other Countries
(except for Italy)
Transport on European territory is generally committed to International couriers using air shipping by DHL. Delivery times vary from 1 to 3 business days depending on destinations. If your order does not include oversized items we will be able to use air shipping for some destinations. Xtennisstrings will provide you with the fastest delivery service available, trying to reduce waiting times on your order.

IMPORTANT:

Please provide a valid and precise destination address to limit waiting times. A detailed order will be important to ensure a secure and extremely fast delivery. Xtennisstrings will not liable for eventual delays and/or non-delivery caused by incomplete or not clearly written addresses, submitted during order creation. In any case Xtennisstrings will not be liable for any eventual courier delays during the delivery. Eventual delays do not give the customer the right to request damages.


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